TERMS OF SERVICE

Vessel Collective, LLC

EFFECTIVE DATE: July 29, 2026

OVERVIEW

This website is operated by Vessel Collective, LLC ("Vessel," "we," "us," or "our"), a Texas limited liability company. Throughout the site, the terms "we," "us," and "our" refer to Vessel Collective, LLC. We offer this website, including all information, tools, and Services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms of Service," "Terms"), including the additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.

PLEASE READ THESE TERMS CAREFULLY. SECTION 18 CONTAINS A MANDATORY ARBITRATION PROVISION AND A CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO PARTICIPATE IN A CLASS ACTION. SECTION 18 ALSO GIVES YOU 30 DAYS TO OPT OUT OF ARBITRATION.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

How our site is put together. Our website is published using Framer, a third-party website platform. Our store, cart, and checkout are hosted and processed by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and Services to you. When you move from browsing to buying, you move from our website to a Shopify-hosted checkout environment. These Terms of Service apply to both, and to any other page, form, or communication we operate under the VESSEL or myvessel.co name, regardless of which platform serves it. Where Shopify presents its own store policies to you at checkout, those policies are ours, published in Shopify's format, and are governed by these Terms. If a policy presented at checkout and these Terms conflict, these Terms control, except where the checkout policy grants you a greater right, in which case the greater right applies.

HEALTH AND DIETARY SUPPLEMENT DISCLAIMER

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

The products sold on this site are dietary supplements. They are not drugs, and they have not been evaluated or approved by the United States Food and Drug Administration to diagnose, treat, cure, or prevent any disease or health condition.

The information provided on this site is general wellness and educational information only. It is not medical advice, it is not a diagnosis, and it is not a substitute for advice from your physician, pharmacist, or other qualified healthcare professional. No physician-patient relationship and no professional relationship of any kind is created by your use of this site or our products.

You should consult a qualified healthcare professional before beginning any supplementation program, and particularly before using our products if you are pregnant, nursing, under 18 years of age, have any medical condition, or take any prescription or over-the-counter medication.

MEDICATION INTERACTION NOTICE. Certain ingredients in our products affect serotonin. Our products should not be combined with SSRIs, SNRIs, MAOIs, triptans, tramadol, lithium, or other serotonergic medications without guidance from your prescribing physician or pharmacist, because combining serotonergic agents can result in a serious condition known as serotonin syndrome. Every ingredient and every dose is printed on our label. Bring that label to your provider and let them advise you.

Individual results vary. Nothing on this site is a promise or prediction of any particular result.

SECTION 1 - ONLINE STORE TERMS AND AGE RESTRICTION

Our products are sold and intended strictly for purchase and use by individuals 18 years of age or older.

By agreeing to these Terms of Service, you represent and warrant that you are at least 18 years of age and that you possess the full legal authority to enter into this agreement on your own behalf.

You may not purchase our products for, or provide our products to, any person under 18 years of age. We do not knowingly sell to minors. We reserve the right to cancel any order, and to refuse or terminate Service, where we have a reasonable basis to believe that the purchaser or the intended user is under 18.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction, including but not limited to copyright laws. You must not transmit any worms or viruses or any code of a destructive nature. You must not interfere or tamper with the functioning of the site, nor may you attempt to gain access to information or control of the site not specifically granted to you.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content, not including credit card information, may be transferred unencrypted and may involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service, or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service, or any part or content thereof, without notice at any time and in our sole discretion. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Please note that if you are accessing the site via a mobile device, standard data or messaging fees may be incurred from your carrier. Check with your mobile service provider for details.

SECTION 5 - PRODUCTS, THE 60-DAY GUARANTEE, RETURNS, AND RISK OF LOSS

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to this Section, which constitutes our complete refund and return policy.

5.1 The 60-Day Guarantee

We provide a sixty (60) day satisfaction guarantee on your purchase of any VESSEL protocol, including LoveStack and BurnerStack.

If you are not completely satisfied with your purchase, for any reason, email us at support@myvessel.co within sixty (60) days of the date your order is delivered, and we will refund the purchase price of one (1) unit. You do not need to return anything, and you do not need to explain why.

The following reasonable limits apply to the guarantee:

• The guarantee covers one (1) unit of product, and is limited to one (1) guarantee claim per person, per household, and per payment method. If your order contains more than one unit, we will refund the purchase price of a single unit; any remaining units may be returned unopened under Section 5.2 below.

• Original shipping charges are not refunded.

• Refunds are issued to the original payment method and typically post within five to ten business days of approval, depending on your bank or card issuer.

• The guarantee applies to purchases made directly from this website. Products purchased from any third party are subject to that seller's return policy.

• We reserve the right to decline a refund where we have a reasonable, good-faith basis to believe the guarantee is being abused, including repeated claims across multiple accounts, addresses, or payment methods.

5.2 Returns of Unopened Product

If you simply ordered by mistake, ordered a duplicate, or changed your mind and would prefer to return unopened product rather than use the guarantee, you may do so within thirty (30) days of the delivery date. The product's outer bag must be unopened, factory-sealed, undamaged, and in resalable condition. Email support@myvessel.co for return instructions before shipping anything back. Original shipping charges are not refunded, and return shipping is your responsibility unless the return results from our error.

For reasons of consumer safety and product integrity, opened supplement products are never resold. Outside of the guarantee in Section 5.1, we cannot accept returns of opened product.

5.3 Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, email support@myvessel.co within fourteen (14) days of delivery with your order number and a photograph of the issue. We will replace the affected product or refund it in full, including shipping, at your election and at no cost to you. This is in addition to, and does not limit, your rights under Section 5.1.

5.4 Shipping and Risk of Loss

All product purchases are made pursuant to a shipment contract. Risk of loss and title for such items pass to you upon our delivery of the goods to the designated shipping carrier.

Vessel Collective, LLC is not responsible or liable for packages that are stolen, lost, or misplaced after the carrier's tracking record reflects a completed delivery to the address you provided, including statuses such as "Delivered" or "Left at Front Door."

If your tracking shows delivery but you have not received your package, contact us at support@myvessel.co within seven (7) days of the recorded delivery date and we will assist you in filing a claim with the carrier. We may, in our sole discretion and as a courtesy, reship an order, but we are under no obligation to do so.

You are responsible for providing a complete and accurate shipping address. We are not responsible for orders delivered to an address you entered incorrectly.

5.5 Product Availability

We reserve the right to limit the quantities of any products that we offer. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations.

SECTION 6 - ACCURACY OF BILLING, ACCOUNT INFORMATION, AND ORDER REJECTION

Any order placed by you on our site is an offer to buy under these Terms. All orders must be accepted by us, and we are not obligated to sell the products or Services to you until we accept your order. We reserve the right to decline, limit, or cancel any order placed with us at our sole discretion at any point in the transaction, even after we send you an initial confirmation email containing your order number and billing and fulfillment details.

These restrictions may include orders placed by or under the same customer account, the same payment method, or orders that use the same billing or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address, or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment method details, so that we can complete your transactions and contact you as needed.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider.

We may also, in the future, offer new Services or features through the website, including the release of new tools and resources. Such new features and Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS, PARTNER OFFERS, AND AFFILIATES

Certain content, products, and Services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of such materials, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third parties.

From time to time, we may make available promotional, referral, affiliate, or co-branded offers in collaboration with third-party partners, including discount codes specific to a partner (each, a "Partner Offer"). If you use a partner-specific code or otherwise participate in a Partner Offer, you acknowledge and agree that we will share certain customer and order information with the applicable partner as reasonably necessary to administer the offer, including identifiers such as name and email address and commercial transaction information such as order value and subscription status, subject to that partner's privacy policy. Your use of such a code constitutes your direction and authorization for us to disclose that information to the applicable partner.

SECTION 9 - USER COMMENTS, REVIEWS, FEEDBACK, AND OTHER SUBMISSIONS

9.1 Your Submissions

You acknowledge that you are responsible for any material you may submit via the site or otherwise to Vessel Collective, LLC, including the legality, reliability, appropriateness, originality, and copyright of any such material. You may not upload to, distribute, or otherwise publish through the site any content that (a) is confidential, false, fraudulent, libelous, defamatory, obscene, threatening, invasive of privacy, infringing on intellectual property rights, or otherwise objectionable, or (b) may constitute or encourage a criminal offense, violate the rights of any party, or otherwise give rise to liability or violate any law.

If you submit material or comments by any means to us, unless we indicate otherwise, you grant Vessel Collective, LLC and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, worldwide, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such material in any media. You further agree that Vessel Collective, LLC is free to use any creative ideas, suggestions, proposals, plans, concepts, and know-how (collectively, "Comments") that you provide to us without restriction, compensation, or confidentiality obligation.

We may, but have no obligation to, monitor, edit, or remove any Comment that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property rights or these Terms of Service.

9.2 Reviews and Testimonials

We are committed to the integrity of customer reviews and testimonials.

• We do not create, purchase, or procure fake reviews, and we do not generate reviews using artificial intelligence and present them as customer reviews.

• We do not suppress, remove, or refuse to publish a review because it is negative or unfavorable. We remove reviews only where they are unlawful, off-topic, abusive, contain personal information, or otherwise violate Section 9.1.

• Any review submitted by an officer, manager, employee, or agent of Vessel Collective, LLC, or by an immediate relative of such a person, must clearly disclose that relationship.

• If you receive any product, discount, payment, or other consideration in exchange for a review, you must clearly and conspicuously disclose that fact within the review itself.

By submitting a review, you represent that it reflects your honest opinion, findings, beliefs, or experience, that you actually purchased and used the product, and that you have disclosed any material connection to Vessel Collective, LLC.

Reviews and testimonials reflect the individual experience of the person who wrote them. Individual results vary. No review is a promise, guarantee, or prediction of the results you will experience.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which is linked in our website footer and incorporated into these Terms by reference. Our Privacy Policy describes the categories of information we collect, how we use and share it, the choices available to you, and how you may exercise your privacy rights, including rights of access, correction, deletion, and opt-out where those rights are available to you under applicable state law.

Residents of Washington State should also read our Consumer Health Data Privacy Policy, which is published as a separate document behind its own link in our website footer, as required by the Washington My Health My Data Act. Residents of Nevada may exercise the equivalent rights described in that policy by contacting privacy@myvessel.co.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet; or (l) to resell, redistribute, or repackage our products without our express written authorization.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - ASSUMPTION OF RISK, DISCLAIMER OF WARRANTIES, AND LIMITATION OF LIABILITY

13.1 Assumption of Risk

You acknowledge that dietary supplements affect individuals differently, and that we cannot know your medical history, your other supplements, your medications, your allergies, or your individual sensitivities.

You represent and warrant that you have reviewed the complete ingredient list for any product you purchase, that you have consulted a qualified healthcare professional if you take any medication or have any medical condition, that you will use our products only in accordance with the directions provided, and that you will use our products only for lawful purposes.

You voluntarily assume the risks associated with using dietary supplements, including the risk of an allergic reaction, an interaction with a medication or another supplement, or an individual sensitivity to an ingredient.

Discontinue use and consult a healthcare professional if you experience any adverse reaction.

13.2 Disclaimer of Warranties

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are, except as expressly stated by us, provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Nothing in this Section limits, modifies, or disclaims any implied warranty to the extent such limitation, modification, or disclaimer is prohibited by the Magnuson-Moss Warranty Act or by any other applicable law. Where an implied warranty may not be disclaimed, it is limited in duration to the shortest period permitted by applicable law.

13.3 Limitation of Liability

To the maximum extent permitted by applicable law, in no case shall Vessel Collective, LLC, or our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, or replacement costs, whether based in contract, tort including negligence, strict liability, or otherwise, arising from your use of the Service or of any products procured using the Service.

In no case shall Vessel Collective, LLC be liable for general wellness or educational information provided on the site or through other communications, or for any recommendation, statement, or opinion expressed by any third party on or through the site.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATING TO THE PURCHASE OF OUR PRODUCTS IS LIMITED TO THE ACTUAL DOLLAR AMOUNT YOU PAID TO VESSEL COLLECTIVE, LLC FOR THE TRANSACTION GIVING RISE TO THE LIABILITY.

NOTHING IN THESE TERMS LIMITS OR EXCLUDES OUR LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, FRAUD OR FRAUDULENT MISREPRESENTATION, PERSONAL INJURY OR DEATH CAUSED BY A DEFECTIVE PRODUCT, OR ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Vessel Collective, LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, your violation of any law, or your violation of the rights of a third party.

This includes, without limitation, any claim or liability under the Telephone Consumer Protection Act, 47 U.S.C. § 227, et seq., or similar state and federal telecommunications laws, resulting from us attempting to contact you at an invalid, mismatched, or incorrect mobile phone number that you provided to us.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions, except as expressly provided otherwise in Section 18.

SECTION 16 - TERMINATION AND SURVIVAL

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. We may accordingly deny you access to our Services or any part thereof.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. The following Sections survive any termination or expiration of these Terms: Section 5.4, Section 9, Section 10, Section 13, Section 14, Section 15, this Section 16, Section 17, Section 18, Section 20, and Section 27.

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including but not limited to any prior versions of the Terms of Service.

SECTION 18 - GOVERNING LAW, VENUE, INFORMAL RESOLUTION, AND MANDATORY ARBITRATION

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND IT CONTAINS A 30-DAY OPT-OUT PROCEDURE.

18.1 Governing Law

These Terms of Service and any separate agreements whereby we provide you products or Services shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles, except that the Federal Arbitration Act, 9 U.S.C. § 1 et seq., governs the interpretation and enforcement of Section 18.4. Nothing in this Section deprives you of the protection of the mandatory consumer protection provisions of the law of the state in which you reside.

18.2 Informal Dispute Resolution

Before initiating arbitration or any other proceeding, you and Vessel agree to first attempt to resolve the dispute informally.

You must send a written Notice of Dispute to support@myvessel.co and to Vessel Collective, LLC, Attn: Legal, 8309 Edgemoor Place, Austin, TX 78749. The Notice must describe the nature and basis of the claim, the specific relief sought, and your name, address, and order number. We will send any Notice of Dispute to you at the email address associated with your account.

The parties will attempt in good faith to resolve the dispute for sixty (60) days after the Notice of Dispute is received. Neither party may commence arbitration during that period. Any applicable statute of limitations and any filing deadline is tolled during this period. Completion of this informal resolution process is a condition precedent to commencing arbitration, and either party may seek to enjoin a proceeding filed in violation of it.

18.3 Small Claims and Injunctive Relief

Either party may bring an individual action in small claims court in the county of your residence or in Travis County, Texas, provided the claim qualifies for that court and remains there. Either party may also seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

18.4 Mandatory Individual Arbitration

Except for the matters described in Section 18.3, and except for any claim by a person who has opted out under Section 18.7, you and Vessel agree that any dispute, claim, or controversy arising out of or relating to these Terms, our products, your purchase, or your use of the site, including the validity, enforceability, or scope of this Section, shall be resolved exclusively by binding individual arbitration and not in a court of law.

Administrator and Rules. The arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as then in effect, as modified by this Section. The rules are available at www.adr.org.

Format and Location. The arbitration shall be conducted by a single arbitrator. Unless the parties agree otherwise, any claim seeking less than $25,000 shall be resolved by document submission or by telephone or videoconference. Any in-person hearing shall take place in the federal judicial district of your residence or, at your election, in Travis County, Texas.

Fees. Vessel will pay all filing, administration, and arbitrator fees required by the AAA Consumer Arbitration Rules, except that if you file a claim the arbitrator determines was frivolous or filed for an improper purpose, the allocation of fees shall be governed by the AAA rules.

Authority. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this agreement to arbitrate, except that a court, and not an arbitrator, has exclusive authority to resolve any challenge to the Class Action Waiver in Section 18.5. The arbitrator may award any relief that would be available in an individual action in court, and may not award relief to or against anyone who is not a party to the arbitration. The arbitrator's award is final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

18.5 Class Action Waiver

YOU AND VESSEL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

If this Class Action Waiver is found to be unenforceable as to a particular claim or a particular request for relief, then that claim or request for relief, and only that claim or request for relief, shall be severed from the arbitration and may be brought in a court of competent jurisdiction in Travis County, Texas, and the remainder of this Section 18 shall remain in full force and effect as to all other claims. The parties agree that this Class Action Waiver is not severable from the agreement to arbitrate for any other purpose, and that if the Class Action Waiver is held unenforceable in its entirety, then Section 18.4 shall be null and void as to the affected claims only.

18.6 Coordinated Filings

If twenty-five (25) or more demands for arbitration raising substantially similar claims are filed against Vessel by or with the assistance of the same law firm or a coordinated group of law firms within a ninety (90) day period, the demands shall be administered in sequential batches of no more than fifty (50) demands at a time. The parties shall select ten (10) bellwether matters from the first batch to proceed to arbitration. Following the conclusion of the bellwether matters, the parties shall engage in a global mediation of the remaining demands before any further arbitration is commenced. All limitations periods and filing deadlines are tolled for the non-bellwether demands during this process. This Section is intended to promote the efficient and fair resolution of coordinated claims and shall be administered consistent with any applicable AAA supplementary rules for multiple case filings.

18.7 Your Right to Opt Out of Arbitration

You may opt out of Section 18.4 and Section 18.5 within thirty (30) days after the date you first accept these Terms.

To opt out, send an email to support@myvessel.co with the subject line "Arbitration Opt-Out," stating your name, the email address associated with your order, and a clear statement that you wish to opt out of arbitration. That is all that is required.

Opting out will not affect any other provision of these Terms and will not affect your ability to purchase from us in any way. If you opt out, disputes between you and Vessel will be resolved in the courts identified in Section 18.8.

18.8 Residual Venue

For any claim that is not subject to arbitration, including any claim severed under Section 18.5, any claim brought by a party who has opted out under Section 18.7, and any action to compel arbitration or to confirm, modify, or vacate an arbitration award, you and Vessel consent to the exclusive personal jurisdiction and venue of the state and federal courts located in Travis County, Texas.

SECTION 19 - AUTOMATIC RENEWAL AND SUBSCRIPTION TERMS

This Section applies only if you purchase a product on an automatically recurring subscription basis.

19.1 Enrollment and Consent

If you enroll in a subscription, you are enrolling in an automatic renewal program. Before you are charged, we will present the automatic renewal terms clearly and conspicuously, in visual proximity to the button you use to complete your purchase, including that your subscription will continue until you cancel, the renewal frequency, the amount that will be charged at each renewal, the deadline for cancelling to avoid the next charge, and how to cancel. Your enrollment requires your express affirmative consent to those automatic renewal terms, separately from your consent to the purchase itself.

19.2 Acknowledgment

After you enroll, we will send you an acknowledgment in a form you can retain, restating the automatic renewal terms, the cancellation policy, and the information needed to cancel.

19.3 Billing

Your designated payment method on file will be automatically billed the then-current renewal price at each interval until you cancel. If the renewal price changes, we will notify you in advance of the change, and where required by applicable law we will obtain your affirmative consent to the new price before charging it.

19.4 Cancellation

You may cancel your subscription at any time, without penalty, online and without speaking to any person, by logging into your customer account portal and selecting the option to cancel. You may also cancel by emailing us at support@myvessel.co.

We will not require you to complete any additional step, view any retention offer, or provide any information beyond what is reasonably necessary to identify your account and process your request. Your cancellation must be submitted before your next scheduled billing date in order to avoid being charged for the next upcoming shipment cycle. We will send you confirmation of your cancellation.

19.5 Renewal Reminders

Where required by applicable law, and for any subscription that renews annually or less frequently, we will send you a reminder notice in advance of each renewal, stating the renewal frequency, the amount to be charged, and clear instructions for cancelling.

19.6 Records

We maintain verification of your affirmative consent to the automatic renewal terms for a minimum of three (3) years, or one (1) year following termination of the subscription, whichever is longer.

SECTION 20 - INTELLECTUAL PROPERTY RIGHTS

The content of our Service, including without limitation texts, marks, logos, slogans, graphics, photographs, product renderings, layout, designs, and software, is the exclusive property of and owned by Vessel Collective, LLC or our licensed providers, and is protected by copyright, trademark, patent, and other intellectual property laws. Except as authorized in writing, nothing contained on our site shall be interpreted as granting you a license or right to use, copy, reproduce, display, redistribute, or create derivative works based on any of our brand components.

VESSEL™, LOVESTACK™, LOVESUPPORT™, and LOVERESTORE™ are trademarks of Vessel Collective, LLC. All other trademarks, including branded ingredient trademarks appearing on our labels or website, are the property of their respective owners and are used only to identify those ingredients.

SECTION 21 - CLAIMS OF COPYRIGHT INFRINGEMENT (DMCA)

The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials available on our site infringe your copyright, you or your agent may send to us a written notice requesting that we remove such material or block access to it. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA.

Notices sent under this Section must be directed to our designated agent by mail or email:

Vessel Collective, LLC
Attn: Legal / DMCA Agent
8309 Edgemoor Place
Austin, TX 78749
Email: support@myvessel.co

SECTION 22 - ELECTRONIC COMMUNICATIONS

We may communicate with you by email or by posting notices on this site. You consent to receive communications from us electronically, and you understand and agree that all agreements, notices, disclosures, invoices, and other legal communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

SECTION 23 - VESSEL MOBILE MESSAGING PROGRAM TERMS

The Vessel Collective, LLC mobile message program (the "Program") is governed by these Mobile Terms of Service. By opting in to or participating in the Program, you accept and agree to these terms and conditions, including without limitation your agreement to resolve any disputes with us through binding, individual arbitration as detailed in Section 18.

Opt-In. The Program allows users to receive SMS and MMS mobile text messages by affirmatively opting into the Program, such as through online or checkout-based enrollment forms. By consenting to our text messaging Program, you agree to receive recurring automated marketing, transactional, and reminder text messages from and on behalf of Vessel Collective, LLC through your wireless provider to the mobile number you provided. Consent is not a condition of any purchase. Text messages may be sent using an automatic telephone dialing system or other messaging technology.

Opt-Out. You may opt out of the Program at any time. Reply with the single keyword command STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any text message to opt out. You will receive a one-time opt-out confirmation text message, and no further messages will be sent to your device unless you re-enroll. We will also honor any other reasonable method of opting out that clearly expresses your request to stop receiving messages.

Help. For help at any time, reply HELP to any message from us, or email support@myvessel.co.

Cost and Frequency. Message and data rates may apply. We do not charge for the Program, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies based on your interaction with us.

Carriers. Wireless carriers are not liable for delayed or undelivered messages. Not all mobile devices or handsets may be supported, and our messages may not be deliverable in all areas.

Your Mobile Number. You represent that you are the subscriber to, or the customary user of, the mobile number you provide, and that you are authorized to consent to receive messages at that number. You agree to notify us promptly if you change or relinquish that number.

State-Specific Terms.

• Florida: We endeavor to comply fully with the Florida Telemarketing Act and the Florida Do Not Call Act. You agree that we may assume you are a Florida resident if your shipping address is located in Florida or your phone area code is a Florida area code. Mobile messages sent by us in direct response to mobile actions initiated by you, including keywords, opt-ins, help, or stop requests, shall not constitute an unsolicited telephonic sales call under Florida Statutes Section 501.

• Washington: We endeavor to comply with commercial telephone solicitation requirements pursuant to the Revised Code of Washington (RCW) Section 80.36.390 for all users operating with a Washington area code.

• Oklahoma: We endeavor to comply with the Oklahoma Telephone Solicitation Act. You agree that messages sent in automated response to user-initiated triggers do not constitute an unsolicited commercial solicitation under Oklahoma Statutes Title 15.

SECTION 24 - CALIFORNIA PROPOSITION 65 NOTICE

For customers in California, the following notice is provided pursuant to the California Safe Drinking Water and Toxic Enforcement Act of 1986 (Proposition 65):

WARNING: Consuming this product can expose you to chemicals including lead, which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov/food.

Lead and other heavy metals occur naturally in soil and are therefore present in trace amounts in many plant-derived foods and botanical ingredients. This notice is provided out of an abundance of caution and does not indicate that our products are unsafe or that they exceed any federal safety standard.

SECTION 25 - FORCE MAJEURE

We are not liable for any failure or delay in performance resulting from causes beyond our reasonable control, including without limitation acts of God, natural disasters, epidemic or pandemic, war, terrorism, riot, civil unrest, labor disputes, governmental action, changes in law, failures of suppliers or contract manufacturers, ingredient shortages, carrier delays, utility or telecommunications failures, cyberattack, or failures of third-party platforms including our e-commerce host and our payment processors.

SECTION 26 - ASSIGNMENT; NO THIRD-PARTY BENEFICIARIES

You may not assign or transfer these Terms, or any rights or obligations under them, without our prior written consent. We may assign these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.

These Terms do not confer any rights or remedies upon any person other than you and Vessel Collective, LLC, except that the persons and entities identified in Section 13 and Section 14 are intended third-party beneficiaries of those Sections.

SECTION 27 - LIMITATIONS PERIOD

To the maximum extent permitted by applicable law, any claim or cause of action arising out of or relating to these Terms, the site, or our products must be filed within one (1) year after such claim or cause of action arose, or it shall be permanently barred. Where applicable law does not permit a contractual shortening of the limitations period, this Section does not apply to you.

SECTION 28 - ACCESSIBILITY

We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. We do not represent that our website is currently fully conformant with that standard. Our Accessibility Statement, linked in our website footer, describes where we actually stand, what we are doing, and how to reach us.

If you encounter any difficulty accessing any part of our site, contact us at accessibility@myvessel.co or support@myvessel.co. We will acknowledge your message within three (3) business days and give you a substantive response within ten (10) business days. If you were attempting to make a purchase and could not, we will complete the order with you directly, by email or by phone, at the same price and on the same terms.

SECTION 29 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

If we make a material change to Section 18, we will provide notice, and you will have thirty (30) days from the date of that notice to opt out of the amended arbitration provision under Section 18.7.

SECTION 30 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

Vessel Collective, LLC
8309 Edgemoor Place
Austin, TX 78749
support@myvessel.co